ARTE Feastival 2023 is not Taking Place
all purchased tickets will be refunded – see “Important Information”
Fest Team, Cultural-Mass Activities, and our hosts from ARTE hotel have taken the hard decision to cancel the family ARTE Feastival in 2023.
The third edition of our beloved festival won’t take place in 2023, and all promo tickets purchased are to be refunded – make sure you check out the section “Important Information“
The family holiday with a colorful program, a diverse selection of music and attractions for every taste and age transformed Velingrad for three days from the spa capital of the Balkans into the festival capital of Bulgaria. Unfortunately, despite numerous public discussions in the last two years and the support of the municipality of Velingrad and the hosts from the ARTE Hotel, the organizers do not find the necessary local and communal support for its holding. Although local business has direct economic and image benefits to support the long-term occurrence of such events on their territory.
Thee sharply increased prices of hotel and other tourist services on the territory of Velingrad during the period of the festival does not help to hold it, on the contrary – it makes it economically difficult for the audience of the festival.
We remind you that in 2021 the family ARTE Feastival won the award for “Best Event in Tourism” at the annual awards of the Bulgarian Hotel and Restaurant Association with its debut and managed to retain its title last year.
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The Fest Team and Culture-Mass Activity thank the municipality of Velingrad and ARTE Hotel for the successful cooperation and will soon announce the new destination of the family festival. Organizers prefer to give fans who bought tickets for this year’s edition the opportunity to return them while it is being finalized.
IMPORTANT INFORMATION
- The amounts for all promo tickets purchased online through the www.ticketstation.bg portal will be automatically refunded to customers by 31.03.2023, 11:59 p.m.
There is no need for customers to do anything to explicitly state their desire for a refund. Funds will be refunded to the account to which the payment card used belongs. - Amounts for all tickets purchased through “Na Tamno” shops or Fast Pay cash desks will be refunded by bank transfer. For this purpose, by 31.12.2023, customers must send a bank account number, two names of the bank account holder, as well as the reservation number, to the address contact@ticketstation.bg
- In the event that Ticket Station detects a problem with the customer’s account, a company employee will contact for further clarification.
- The refund campaign for the purchased promo tickets for the ARTE Feastival 2023 event continues until 31.12.2023. Until the expiration of this period, customers can submit requests and claims related to the funds they paid and purchased tickets for the canceled event. After the expiration of this period, no refund claims can be made.
- In case of need for additional information, you can contact the ticket distributor Ticket Station at the address contact@ticketstation.bg
This procedure follows the General Terms and Conditions of the Organizer Fest Team. For any clause not described above, the procedures described in the General Terms and Conditions to which the customer agreed when purchasing a promotional ticket for the ARTE Feastival 2023 event are followed.